Job description
Private Advertiser is partnering with a boutique hotel in Singapore to recruit a dedicated Front Office Manager. The property is owned and operated by independent franchisee Chica Linda, a brand known for personal service and community warmth. This is a hands-on leadership role with visibility across all guest touchpoints.
As Front Office Manager, you will lead a front desk team to deliver seamless check-in and check-out, expertly manage reservations, and coordinate with concierge services to enhance guest journeys. You will set service standards, train staff, and implement processes that maximize efficiency and guest satisfaction while representing the brand values of the hotel.
You will collaborate across departments including housekeeping, food and beverage, and sales to drive occupancy, optimize revenue, and create memorable guest experiences. By monitoring KPIs such as occupancy, ADR, RevPAR, and guest feedback, you will identify opportunities for improvement and implement continuous improvements to the guest journey. You will also oversee cash handling, security procedures, and compliance with brand standards and local regulations.
This is an excellent opportunity for a motivated hospitality leader to shape the guest experience in a dynamic Singapore market. In addition to competitive compensation, the role offers ongoing professional development, leadership exposure, and the chance to make a meaningful impact on guest satisfaction and hotel performance.
Responsibility
- Lead daily front office operations including check-in, check-out, reservations, guest communications, and concierge services.
- Develop, implement, and maintain service standards and SOPs for the front desk to ensure consistent, high-quality guest experiences.
- Manage and mentor front office team, create staff schedules, supervise performance, and foster a culture of service excellence.
- Resolve guest complaints and escalations with empathy and professionalism, ensuring timely and satisfactory resolutions.
- Collaborate with housekeeping, food and beverage, and sales to optimize occupancy, upsell opportunities, and revenue growth.
- Monitor KPIs such as occupancy, ADR, RevPAR, guest satisfaction scores, and implement improvements based on data.
- Ensure compliance with brand standards, safety and security procedures, cash handling, and financial controls.
Qualification
- Bachelor's degree in hospitality, hotel management, or related field, or equivalent experience.
- 3+ years front office management or supervisory experience in a hotel or hospitality setting.
- Strong leadership, communication, and guest service orientation with a proven track record.
- Proficiency with property management systems (PMS) and reservation systems; working knowledge of POS is a plus.
- Analytical mindset with ability to interpret data and drive operational improvements.
- Ability to manage a team in a fast-paced environment; conflict resolution skills.
- Multilingual abilities and customer service acumen are beneficial.