Job description
Join Concentrix as a Gadget Account Associate for the Eton project. This full-time role offers the opportunity to work with cutting-edge technology, deliver exceptional customer experiences, and advance your career within a supportive, tech-enabled environment. You will receive comprehensive training and be rewarded with a competitive compensation package: a monthly salary of PHP 27,000–29,000 plus a PHP 25,000 sign-on bonus. Based in Quezon City, this position is ideal for gadget enthusiasts who enjoy helping others and solving problems.
In this role, you will be the primary point of contact for customers seeking information, troubleshooting, and support related to gadget accounts. You will communicate clearly and empathetically, diagnose issues, guide customers through solutions, and ensure their needs are met with accuracy and speed. Our focus is on quality service, customer satisfaction, and ongoing learning to keep you at the forefront of technology and customer care.
What you’ll gain includes structured training, coaching from seasoned professionals, opportunities for career progression, and access to modern tools and resources. Concentrix is committed to your growth and success, with a culture that rewards initiative, teamwork, and a passion for helping customers.
Responsibility
- Handle inbound inquiries for gadget accounts via phone, chat, or email with courtesy and professionalism.
- Provide accurate product information, troubleshoot device issues, and guide customers toward effective solutions.
- Process orders, returns, exchanges, and account updates accurately in the CRM system.
- Document customer interactions clearly and maintain up-to-date customer records.
- Escalate complex or unresolved issues to appropriate teams and follow through to resolution.
- Maintain knowledge of current product features, policies, and promotions to support customers effectively.
- Collaborate with internal teams (tech, logistics, billing) to resolve customer concerns promptly.
- Meet or exceed performance metrics (CSAT, first contact resolution, average handling time) while delivering exceptional service.
Qualification
- 1–2 years of customer service or call center experience; BPO experience is a plus.
- Excellent verbal and written English communication skills.
- Comfortable with gadgets and basic tech troubleshooting; quick learner of new tools and systems.
- Proficiency with computers, CRM software, and data entry; accurate and efficient typing.
- Strong problem-solving abilities, active listening, and a customer-first mindset.
- Willingness to work in shifts, including weekends or holidays, with on-site availability in Quezon City.
- Reliable, punctual, and able to maintain composure in challenging situations.
- High school diploma required; degree or relevant coursework considered an asset.