Job description
Join Marriott International, a global leader in hospitality, as a Guest Experience Associate in Lipa City, Batangas. We focus on delivering memories, not just smooth check in and check out. You will be the friendly face of the brand, guiding guests from arrival to departure with warmth, professionalism, and genuine care. This role offers comprehensive training, meaningful career growth, and the chance to shine in a collaborative, guest-centric culture.
As a Guest Experience Associate, you will be the first point of contact for guests, respond to inquiries, and anticipate needs to create unforgettable stays. You will manage check in and check out using the property management system, handle guest requests with urgency, and coordinate with housekeeping, food and beverage, and other departments to ensure flawless service. You will also have opportunities to showcase Marriott's renowned service standards through upselling hotel amenities and services that enhance the guest experience.
We are looking for communicators who are calm under pressure, enjoy solving problems, and work well in dynamic, fast paced environments. You will join a diverse team and participate in ongoing training that keeps you at the forefront of hospitality best practices. Marriott offers competitive compensation, shift flexibility, and benefits designed for you and your family.
Responsibility
- Greet guests warmly and assist with check in and check out using the property's management system.
- Respond to guest inquiries and resolve issues with courtesy and efficiency.
- Coordinate with housekeeping, food and beverage, and other departments to fulfill guest requests.
- Monitor lobby areas to maintain cleanliness and create a welcoming ambiance.
- Upsell hotel amenities and services to enhance the guest experience while respecting guest preferences.
- Maintain accurate guest records and process reservations and modifications.
- Adhere to Marriott standards for safety, security, and service quality, and escalate issues when necessary.
Qualification
- High school diploma or equivalent required; bachelor's degree in hospitality or related field is a plus.
- Previous customer service or hospitality front desk experience is preferred.
- Excellent verbal and written communication in English and Filipino; active listening skills.
- Ability to multitask, stay organized, and handle guest concerns with poise.
- Basic computer skills and familiarity with property management systems or POS platforms.
- Flexible schedule, including weekends and holidays; ability to work in shifts.