Job description
Are you passionate about delivering outstanding guest experiences in a premium leisure setting? Ideals Recruitment is seeking a dedicated Guest Experience Executive for a prestigious casino in the Central Region. This full-time role combines hospitality, guest relations, and high-touch service to ensure every guest enjoys a seamless, memorable visit. You will be the warm first point of contact, guiding guests from arrival to departure, and collaborating with casino teams to uphold service standards and safety.
In this position, you will greet guests, handle inquiries, manage queues and seating, coordinate with front-of-house and hospitality teams, resolve issues with professionalism, and actively gather guest feedback to drive continuous improvement. You will anticipate needs, upsell guest experiences where appropriate, and maintain a polished, guest-ready environment. This position offers a competitive salary of SGD 3,300 to SGD 4,000 per month, plus variable bonuses and allowances, reflecting your performance and contributions in a dynamic casino setting.
Why join Ideals Recruitment? You will work with a listed multinational leisure company known for excellence, career development, and a culture that values teamwork, integrity, and guest-centric service. We provide comprehensive training, clear growth paths in hospitality and tourism, and opportunities to broaden your skills in luxury guest service. If you are motivated, customer-focused, and eager to elevate the guest journey in a casino, we want to hear from you. Apply today to become part of a professional, supportive team that prioritizes guest satisfaction.
Responsibility
- Greet guests and manage front-desk interactions in a casino environment.
- Provide accurate information about facilities, services, and promotions.
- Manage guest seating, queues, and guest flow to optimize the experience.
- Address guest inquiries and resolve complaints with professionalism and empathy.
- Collaborate with casino operations, hospitality, and security teams to maintain safety and service standards.
- Upsell guest experiences and enhancements when appropriate (VIP services, dining, events).
- Maintain a clean, polished front-of-house area and ensure accessibility for all guests.
- Document guest feedback and escalate issues to supervisors with recommended solutions.
Qualification
- Previous experience in hospitality, guest services, or casino front-desk operations.
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Strong problem-solving and conflict-resolution abilities.
- Ability to thrive in a fast-paced, high-energy environment; flexible shifts including evenings, weekends, and public holidays.
- Professional appearance and demeanor with a guest-centric mindset.
- Proficiency in POS systems or reservation software and basic computer skills.
- Team player who collaborates effectively across departments.