Job description
We are seeking a passionate Guest Experience Leader to join our team at McDonald's Alam Impian Shah Alam. In this role, you will be responsible for ensuring exceptional customer service and satisfaction.
Join us in creating memorable experiences for our guests and making a difference in their day.
Responsibility
- Oversee and manage customer orders and inquiries
- Ensure cleanliness and hygiene standards are maintained
- Train and supervise staff members to deliver outstanding service
- Handle customer feedback and resolve any issues promptly
- Monitor inventory and place orders for supplies as needed
Qualification
- Previous experience in the hospitality industry preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail
- Customer-oriented mindset