Job description
We are seeking a dedicated Guest Experience Leader to join our team at McDonald's The Gardens Mall in Kuala Lumpur. As a Guest Experience Leader, you will be responsible for ensuring exceptional customer service and maintaining a welcoming atmosphere in our restaurant.
Responsibility
- Provide excellent customer service to ensure a positive dining experience
- Manage and lead a team of front-line staff
- Handle customer inquiries, feedback, and complaints
- Ensure cleanliness and organization in the dining area
- Oversee food preparation and ensure quality standards are met
Qualification
- Prior experience in a similar role preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Team player with a positive attitude