Job description
PARKROYAL Collection Hotels & Resorts is searching for an experienced and passionate Guest Experience Manager to join our dynamic team in the vibrant heart of Chinatown, Central Region. If you are committed to delivering extraordinary and personalized hospitality, this is your opportunity to shape unforgettable experiences for our VIP, loyalty, and corporate guests.
As a key leader of our hotel’s guest services team, you will elevate service standards and consistently exceed expectations. You'll be responsible for curating bespoke journeys, implementing innovative service programs, resolving guest concerns with empathy, and ensuring each visitor departs with memorable moments worth sharing. Join us and inspire excellence in every guest interaction at one of Singapore’s most sophisticated hotel brands.
Why Join Us?
- Be part of an award-winning hospitality group recognized for its commitment to sustainable luxury
- Lead an enthusiastic team that values innovation, integrity, and service excellence
- Access to professional development and career advancement opportunities
- A competitive salary package and rewarding work environment in a centrally situated property
Responsibility
- Curate and deliver exceptional, personalized guest experiences for VIPs, loyalty members, and corporate clients
- Supervise and motivate guest services team to uphold premium hospitality standards
- Act as the main point of contact for guest feedback, requests, and resolution of complaints in a proactive and timely manner
- Continuously enhance guest satisfaction by analyzing feedback and implementing creative service improvements
- Coordinate and execute special amenities, guest recognition programs, and tailored itineraries
- Collaborate with all departments to ensure seamless and memorable guest journeys
- Train, mentor, and inspire staff to provide attentive and empathetic service
- Report on key performance metrics and contribute to strategic service planning
Qualification
- Bachelor’s degree in Hospitality Management, Business, or related field
- Minimum 3 years of experience in guest relations, front office, or hotel management
- Proven track record of delivering exceptional guest service, preferably in the luxury hospitality sector
- Outstanding interpersonal and communication skills
- Strong leadership and team management abilities
- Fluency in English; proficiency in other languages is an advantage
- Ability to multitask and thrive in a high-pressure, fast-paced environment
- Technologically adept with experience in hospitality management systems