Job description
The Guest Service Assistant / Guest Relations Officer at One World Hotel Sdn Bhd plays a crucial role in providing a warm, professional, and efficient guest experience. As the first point of contact for guests, this position requires exceptional interpersonal skills and a passion for hospitality.
Responsibility
- Greet and welcome guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with check-in and check-out processes
- Coordinate with other departments to ensure a seamless guest experience
- Maintain cleanliness and order in the guest reception area
Qualification
- Previous experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in high-pressure situations
- Attention to detail and strong organizational skills
- Fluency in English and other languages is a plus