Job description
Join StaffKing Pte Ltd as a Guest Services Executive in the Central Region, where first impressions matter and every guest experience counts. In this Front Desk and Reservations role, you will be the warm welcome, the information hub, and the reliable liaison between guests and our hospitality partners. This is an entry to mid-level position offering a clear path for growth within a dynamic team.
What you’ll do includes welcoming guests, handling check-ins and check-outs, managing reservations, and coordinating with housekeeping and other departments to ensure a smooth stay. You’ll respond to guest inquiries, upsell hotel services and dining options where appropriate, process payments, and maintain accurate guest records. With a focus on service excellence, you’ll resolve issues with professionalism and courtesy, turning moments into memorable experiences. The role operates on a 5-day work week with shift rotation to cover peak periods, ensuring work-life balance.
We offer a competitive salary of SGD 2,600 to SGD 3,000 per month, meal allowance, and a range of benefits. Performance bonuses and opportunities for training and career development are available for high performers. If you’re customer-focused, detail-oriented, and thrive in a fast-paced hospitality environment, we’d love to hear from you.
Responsibility
- Greet guests and provide attentive service at the front desk
- Process check-ins and check-outs using our property management system (PMS)
- Manage reservations and coordinate with housekeeping to ensure room readiness
- Respond to guest inquiries and provide accurate information about local attractions and hotel facilities
- Process payments, upsell hotel services, and maintain accurate guest records
- Handle guest requests with professionalism and courtesy, resolving issues promptly
- Coordinate with other departments to ensure a seamless guest experience and smooth operations
Qualification
- Minimum 1 year of hospitality or front desk experience is preferred
- Excellent communication and interpersonal skills in English; additional languages are a plus
- Strong problem-solving and conflict-resolution abilities
- Proficiency with property management systems (PMS) and POS, plus basic MS Office
- Customer-focused, friendly, and professional demeanor with a team-oriented mindset
- Ability to multitask and work efficiently in a fast-paced environment with shift flexibility
- Positive attitude, resilience, and attention to detail