Job description
Join a leading multinational leisure brand as a Hotel Front Desk professional in the Central Region. This full-time opportunity from Ideals Recruitment offers a competitive salary of SGD 2,800–3,800 per month, with additional benefits including AWS (Annual Wage Supplement) and overtime, and a rotating shift schedule designed to support work-life balance.
As the first point of contact for guests, you will deliver warm, professional service that reflects the brand's high standards. You will manage check-ins and check-outs using the property management system (PMS), handle guest inquiries, coordinate with housekeeping and concierge teams, and maintain accurate guest records. Your goal is to ensure a seamless, enjoyable guest experience from arrival to departure while upholding hotel policies and safety requirements.
We are looking for motivated individuals who thrive in a fast-paced hospitality environment, possess strong communication skills, and are comfortable working across dynamic shifts. If you are customer-service oriented, detail-focused, and eager to grow within a global hospitality organization, this opportunity could be the next step in your career.
Responsibility
- Greet guests warmly and assist with check-in/check-out processes using the property management system (PMS).
- Handle guest inquiries, requests, and complaints with a professional and courteous demeanor.
- Manage reservations, room assignments, and rate checks while ensuring optimal occupancy.
- Coordinate with housekeeping, maintenance, and other hotel departments to fulfill guest needs.
- Process payments, refunds, and upsell additional services (spas, dining, upgrades) where appropriate.
- Maintain accurate guest records and ensure data privacy in compliance with hotel policies.
- Uphold security and safety procedures, including front-desk safety checks and emergency readiness.
- Support a positive team environment and adapt to rotating shifts to meet business needs.
Qualification
- Minimum high school diploma or equivalent; hospitality qualification is a plus.
- Previous experience in hotel front desk or customer service is preferred.
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Strong problem-solving abilities and a calm, solution-focused approach to guest issues.
- Proficiency with computer systems and hotel management software; basic cash handling skills.
- Ability to multitask and work effectively in a fast-paced, rotating-shift environment.
- Professional appearance, positive attitude, and strong teamwork spirit.
- Willingness to learn and grow within a multinational hospitality organization.