Job description
Overview
Based in Makati City, Brightserve Solutions Inc is a forward-thinking provider of people-first HR services for clients across the hospitality and service industries. We champion integrity, service excellence, and a collaborative culture that values every team member. As an HR Operations Assistant, you will be instrumental in safeguarding compliance, optimizing HR workflows, and delivering exceptional support to both internal teams and client organizations.
This role is ideal for detail-oriented professionals who thrive in a fast-paced environment and are eager to develop hands-on experience in HR administration, payroll support, onboarding, and records management. You will gain exposure to end-to-end human resources processes while contributing to improvements that enhance accuracy, efficiency, and the employee experience. If you are motivated by organized processes, clear communication, and helping teams succeed, we would like to meet you.
At Brightserve, you will collaborate with a diverse team and interact with client partners to ensure timely correspondence, compliant documentation, and proactive issue resolution. We value proactive problem solving, attention to detail, and a client-focused mindset that helps us maintain strong relationships and high-quality HR service delivery.
Responsibility
- Coordinate day-to-day HR operations to ensure accurate and timely processing of employee records, onboarding, offboarding, and data updates.
- Support payroll processes by collecting timesheets, verifying accuracy, and collaborating with finance to ensure on-time salary disbursement.
- Maintain compliant file management and HR records in accordance with local regulations and data privacy standards.
- Assist with recruitment support, scheduling interviews, and coordinating communication with candidates and hiring managers.
- Prepare and distribute HR reports for management and clients, identifying opportunities for process improvements.
- Foster strong client relations by delivering professional administrative support and responsive service to client teams.
- Assist with policy administration, benefits enrollment, and onboarding programs to enhance the employee experience.
Qualification
- Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
- 1-3 years of experience in HR operations, administration, or a similar role; internship experience welcome.
- Strong organizational skills with meticulous attention to detail and data accuracy.
- Proficient in Microsoft Office and HRIS systems; experience with payroll or HR software is a plus.
- Excellent written and verbal communication, with client-facing professionalism.
- Ability to handle confidential information with discretion and maintain data privacy.
- Proactive, collaborative, and able to work independently in a fast-paced environment.