Job description
Gladex Travel And Tours Corp is seeking a dynamic and experienced IT Support Lead based in Binondo, Metro Manila. This role is crucial in ensuring seamless system operations across multiple platforms, including B2B, B2C, and API integrations. You will serve as the central point of contact bridging our support, development, and management teams to deliver high-impact solutions and maintain operational excellence. If you are passionate about technology, problem-solving, and leading IT initiatives in a fast-paced environment, this is the perfect opportunity for you to elevate your career with a trusted travel services leader.
The ideal candidate thrives on troubleshooting, enjoys collaborating across departments, and is eager to drive process improvements for strengthened IT performance. We are looking for someone with a proactive mindset, excellent communication skills, and a passion for delivering the best IT support experience possible.
Responsibility
- Ensure the smooth and secure operation of company systems, software, and hardware across multiple platforms (B2B, B2C, API).
- Act as the main point of communication between IT support, development, and management teams.
- Monitor, diagnose, and resolve IT incidents, outages, and service requests promptly.
- Develop and implement IT support policies, troubleshooting protocols, and documentation for system use.
- Lead and mentor a team of IT support technicians to deliver timely, high-quality support services.
- Collaborate with developers to deploy updates, integrations, and new features, ensuring minimal disruption to business operations.
- Train end-users and internal staff on new software, tools, and system upgrades.
- Manage inventory of IT assets and ensure compliance with IT security standards.
Qualification
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience (3+ years) in IT support, system administration, or technical lead roles.
- Strong knowledge of B2B/B2C platforms, cloud technologies, and API integrations.
- Excellent troubleshooting and problem-solving skills across software, hardware, and networking.
- Demonstrated leadership and team management abilities.
- Effective communication and interpersonal skills to work across departments.
- Experience with IT service management tools and ticketing systems.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.