Job description
Summit Workforce is seeking a proactive IT Technician to join our technology team in Gul Circle, West Region, Singapore. In this full-time role, you’ll support our day-to-day IT operations, ensuring desktops, laptops, printers, and mobile devices function reliably. You’ll collaborate with colleagues across departments to keep systems secure, up-to-date, and available. We offer a competitive monthly salary in SGD, performance bonuses, comprehensive health insurance, and a clear path for career growth within a supportive organization.
As an IT Technician, you will be responsible for installing, configuring, and maintaining hardware and software, diagnosing and resolving issues, and guiding staff through basic troubleshooting steps. You’ll monitor system performance, manage software updates, backups, and basic security patches, and assist with access management, printer networks, and peripheral devices. You’ll also help with asset inventory, lifecycle management, and documentation so that knowledge is shared and processes are repeatable. You’ll be the first point of contact for IT requests, delivering friendly, customer-focused service while escalating complex problems when needed.
Location is in Gul Circle, and you’ll join a collaborative team that values initiative, reliability, and strong communication. If you enjoy solving technical challenges, explaining concepts to non-technical colleagues, and delivering excellent user support, this role could be the perfect fit. We encourage continuous learning and offer opportunities to grow within a supportive environment.
Responsibility
- Provide first-line IT support to staff by diagnosing and resolving hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Manage software updates, security patches, backups, and antivirus tools.
- Assist with basic network connectivity (Wi-Fi, VPN) and printer sharing.
- Maintain accurate inventory of hardware and software assets; track lifecycles and replacements.
- Document issues, resolutions, and create user-friendly guides for end users.
- Support onboarding and offboarding, user account provisioning, and access management.
- Escalate complex issues to senior IT staff or vendors as needed.
Qualification
- Diploma or certificate in information technology or a related field, or equivalent hands-on experience.
- 1–2 years of IT support, helpdesk, or related experience preferred.
- Proficiency with Windows and macOS; basic knowledge of Windows Server/AD is a plus.
- Basic networking knowledge including LAN/WAN, Wi-Fi, and VPN.
- Strong problem-solving skills, excellent communication, and a customer-service mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- Willingness to learn, adapt, and collaborate within a team.
- Good documentation skills and attention to detail.