Job description
Primepower Manpower Services is seeking a dynamic Lou nge Service professional to join a premier lounge in Makati City. This full-time role offers a competitive salary, benefits, and clear paths for career growth within a vibrant hospitality environment. If you are passionate about guest satisfaction and excel in a fast-paced setting, this position is for you.
As a Lounge Service team member, you will be responsible for delivering exceptional guest experiences from welcome to departure. Your duties include greeting guests, presenting menus, taking orders, serving beverages and light bites, and ensuring accurate billing. You will maintain a spotless lounge, restock supplies, and coordinate smoothly with kitchen and bar teams to keep service flowing seamlessly. A positive attitude, attention to detail, and the ability to upsell premium offerings will help you thrive in this role.
We value professionalism, reliability, and teamwork. You will be supported with comprehensive training and opportunities to advance within the organization. This is a great chance to build a lasting career in hospitality while enjoying a stable compensation package in Metro Manila.
We expect you to adhere to health and safety standards, manage guest feedback gracefully, and handle cash and POS transactions with accuracy. The ideal candidate will be energetic, well-groomed, and fluent in English, with a strong service mindset and the ability to work evenings, weekends, and holidays as needed. If you bring a passion for hospitality and a commitment to excellence, you will thrive in Primepower's supportive environment.
Join us and contribute to a memorable lounge experience that guests will want to revisit. Competitive compensation, benefits, and a clear path for growth await your application.
Responsibility
- Provide a warm, personalized welcome to guests and manage seating within the lounge area.
- Take beverage and light food orders, upsell house specials, and process payments accurately using the POS system.
- Prepare and serve drinks and light bites according to standard recipes, ensuring quality and presentation.
- Maintain lounge cleanliness, restock supplies, and keep stations organized and well stocked.
- Monitor guest satisfaction, address concerns promptly, and coordinate with kitchen and bar teams for timely service.
- Adhere to health, safety, and responsible service standards; report incidents to supervisors as needed.
- Support upselling of premium offerings and seasonal promotions to enhance guest experience and revenue.
- Assist during events or private functions as required, providing exceptional service across multiple seating areas.
Qualification
- High school diploma or equivalent; hospitality coursework is a plus.
- 1-2 years of experience in lounge, cafe, bar, or hotel front-of-house roles.
- Excellent communication and guest-facing interpersonal skills in English; Filipino is a plus.
- Strong customer service orientation with a friendly, professional demeanor.
- Ability to multitask, stay organized, and perform well in a fast-paced environment.
- Basic math and cash handling skills; comfortable with POS systems.
- Professional appearance and grooming standards; punctual and reliable.
- Team player who can collaborate effectively with colleagues and supervisors.