Job description
We are seeking a Mail-in Service Specialist & Technical Support to join our team at Elabram in Jakarta Raya. The ideal candidate will have 2-5 years of experience as an operations specialist in the electronics industry or service industry, and must be fluent in English.
Responsibility
- Provide technical support via mail-in services
- Handle customer inquiries and troubleshooting
- Manage service requests and escalations
- Collaborate with internal teams to ensure timely resolution
- Maintain customer satisfaction and relationships
Qualification
- 2-5 years of experience in operations or technical support
- Fluency in English
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Attention to detail and accuracy