Job description
Lead Your Clinic Operations as the Manager Hospitality
\nJoin Superb Clinic as the Manager of Hospitality and take charge of day-to-day clinic operations while delivering exceptional patient experiences. This role blends healthcare excellence with a hospitality mindset, ensuring smooth patient flow, quality service, and a supportive work environment for a collaborative team in Jakarta Selatan.
\nIn this pivotal leadership role, you will oversee front desk operations, coordinate patient care pathways, manage budgets, and drive continuous improvement across service delivery. We offer a competitive compensation package, clear career development, and a dynamic, patient-first culture that values teamwork and initiative.
\nAs a trusted hospitality leader, you’ll partner with medical staff to optimize scheduling, supervise facility cleanliness and safety, manage vendor relationships, and ensure compliance with healthcare standards and privacy regulations. Your ability to inspire a service-oriented team will directly impact patient satisfaction and clinical outcomes.
\nWhy Superb Clinic
\nSuperb Clinic is committed to delivering world-class care with a welcoming, patient-centered environment. We empower our leaders to innovate service processes, implement best practices, and support a culture of compassionate care in Jakarta Selatan.
\nIf you are passionate about blending hospitality excellence with healthcare operations and ready to lead a talented team, we want to hear from you.
Responsibility
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- Oversee daily clinic operations to ensure a seamless, patient-centric experience from check-in to discharge. \n
- Lead front desk teams, appointment scheduling, patient flow management, and wait-time reduction initiatives. \n
- Collaborate with clinical and support staff to optimize care pathways and service delivery. \n
- Manage facility operations including cleanliness, safety, equipment, inventory, and vendor relationships. \n
- Develop and monitor budgets, KPIs, and service standards to maximize patient satisfaction and operational efficiency. \n
- Recruit, mentor, and develop a high-performing hospitality team; foster a culture of service excellence and continuous improvement. \n
- Ensure compliance with healthcare regulations, privacy standards, and quality programs. \n
Qualification
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- Bachelor's degree in Healthcare Administration, Hospitality Management, or a related field. \n
- 5+ years of leadership experience in healthcare operations or hospital/clinic hospitality. \n
- Strong leadership, communication, and problem-solving skills with a customer-service mindset. \n
- Knowledge of healthcare regulations, patient privacy, and quality/safety standards. \n
- Proven ability to manage budgets, vendor relationships, and process improvement initiatives. \n
- Proficiency with patient relationship management systems and MS Office; fluent in Bahasa Indonesia; English proficiency is a plus. \n