Job description
Join Waffle Time Inc., a dynamic and fast growing brand known for delivering hot, delicious waffles with a smile. We are seeking a Mobile Service Crew to be the face of our brand on the go, delivering orders quickly and providing exceptional customer service in Iloilo and surrounding areas. As a key member of our frontline team, you will combine delivery efficiency with friendly hospitality, ensuring every order reaches customers in perfect condition and with a positive experience. Our culture values integrity, teamwork, and a customer-centric approach that drives repeat business and brand advocacy.
As a Mobile Service Crew, you will be the primary touchpoint between the kitchen and the customer, orchestrating timely pickups, accurate fulfillment, and safe, courteous interactions. You will navigate local routes, manage deliveries through our order app, and maintain a professional appearance that mirrors the Waffle Time brand. This role offers room for growth within a dynamic food service environment, plus performance-based incentives and rewards that recognize your hard work and reliability.
What we offer goes beyond a paycheck: competitive monthly pay, opportunities for advancement, comprehensive training, flexible scheduling, and a vibrant, supportive work culture that values hospitality, accountability, and customer delight. You will receive the tools and onboarding needed to succeed, including delivery equipment and app access to help you optimize routes and communication with customers. Location-specific support is available to help you excel in Iloilo and the Western Visayas region.
Location and team: Iloilo, Western Visayas, Philippines. Be part of a diverse team that celebrates service excellence and welcomes new ideas to enhance the customer experience.
Responsibility
- Safely and promptly deliver orders to customers, maintaining food quality and presentation.
- Provide friendly, professional customer service, answer questions, resolve issues, and collect feedback.
- Represent Waffle Time Inc. with professionalism and a positive attitude while on duty.
- Verify order details with the kitchen and ensure packaging, temperatures, and accuracy.
- Use mobile devices and delivery apps to manage orders, track routes, and update customers on ETA.
- Maintain cleanliness and safety standards for delivery bags, vehicle, and personal appearance.
- Assist in store operations or promotions as needed and collaborate with team to meet daily targets.
Qualification
- High school diploma or equivalent; previous delivery or customer service experience is a plus.
- Valid driver's license and reliable mode of transportation for deliveries; knowledge of Iloilo routes is a plus.
- Excellent customer service and communication skills; friendly, professional demeanor.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
- Basic math and cash handling skills; comfortable using smartphones and delivery apps.
- Commitment to food safety and hygiene standards; punctual and dependable, with flexible weekend/holiday availability.
- Team player with strong work ethic and the ability to follow instructions from supervisors.