Job description
Join Northstar IT Solutions as a Network Technician in Austin, TX. You will install, configure, and maintain wired and wireless networks for customers across multiple industries. This role blends hands-on hardware work with proactive monitoring, documentation, and problem solving to ensure high availability and secure connectivity.
We seek hands-on technicians who pride themselves on reliability, clear communication, and a customer-first mindset. If you enjoy tackling complex networking challenges and expanding your skill set, we want to meet you.
Responsibility
- Install, configure, and maintain network devices including switches, routers, access points, and firewalls across on-site and remote locations.
- Monitor network performance and respond to incidents using tooling such as SolarWinds, PRTG, or equivalent.
- Troubleshoot connectivity issues, performance bottlenecks, and hardware failures in a timely manner.
- Manage IP addressing, VLANs, DHCP, DNS, and routing policies to support business requirements.
- Implement security controls (ACLs, VPNs, firewall rules) and assist with access control and policy enforcement.
- Assist with site surveys, cabling planning, rack and patching, and hardware installation/maintenance.
- Document network topologies, configurations, and standard operating procedures; maintain up-to-date runbooks and diagrams.
- Collaborate with IT teams, vendors, and clients to ensure service levels and project milestones are met.
Qualification
- 2+ years of hands-on experience in network administration or a network technician role.
- CCNA or equivalent networking certification; CompTIA Network+ accepted.
- Practical experience with Cisco/Aruba switches and routers; familiarity with WAN technologies and VPNs.
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, and IP routing.
- Experience with wireless networks (802.11ac/ax) and AP deployment and management.
- Proficiency with network monitoring tools and basic scripting or automation skills a plus.
- Excellent troubleshooting, documentation, and communication skills; customer-focused mindset.
- Willingness to lift equipment up to 50 lbs and travel to client sites as needed; valid driver's license required.