Job description
Join NorthStar Network Services as a Network Technician in Austin, TX. We are seeking a detail-oriented professional to install, configure, and maintain enterprise networks, delivering reliable connectivity for users and systems. This is a hands-on role with opportunities to influence infrastructure and security across a growing IT environment.
As part of our IT Infrastructure team, you will collaborate across network, security, and operations to ensure high availability, scalability, and performance. We offer competitive compensation, ongoing training, and a modern, collaborative work culture in the heart of Austin.
Responsibility
- Install, configure, and maintain network devices including routers, switches, firewalls, and wireless access points.
- Monitor network performance, identify bottlenecks, and troubleshoot outages using standard tools and logs.
- Assist with VLAN design, IP addressing, VPNs, and remote access solutions.
- Maintain accurate network documentation, diagrams, and asset inventories.
- Respond to and resolve network incidents, providing timely updates to stakeholders.
- Collaborate with security teams to implement best practices and harden network infrastructure.
- Participate in routine maintenance windows and monitor for compliance with change management.
- Support wireless networks and perform site surveys as needed.
Qualification
- Associate degree in information technology, computer science, or related field, or equivalent practical experience.
- Minimum 2 years of hands-on network administration/technician experience.
- Strong familiarity with Cisco or Juniper equipment, VLANs, routing and switching, and IP addressing.
- Proficiency with TCP/IP, DNS, DHCP, NAT, and basic network security concepts.
- Experience with network monitoring and diagnostic tools such as Wireshark, SolarWinds, or PRTG.
- Industry certifications such as CCNA or CompTIA Network+ are preferred.
- Excellent problem-solving abilities and strong communication skills; able to work in a fast-paced environment.
- Willingness to participate in on-call support as needed.