Job description
NorthBridge IT Solutions is seeking a proactive Network Technician to join our growing technology services team in Austin, TX. This hands-on role combines installation, maintenance, and support of enterprise-grade networks for diverse clients.
Our ideal candidate enjoys solving problems, communicates clearly with customers and team members, and has a passion for securing reliable connectivity across LAN, WAN, wireless, and remote access environments.
This is a full-time position with competitive compensation and benefits.
Responsibility
- Install, configure, and maintain network equipment (routers, switches, firewalls) from vendors such as Cisco and Juniper.
- Monitor network performance, identify bottlenecks, and implement performance improvements.
- Troubleshoot and resolve network outages and performance issues; perform root-cause analysis.
- Manage IP addressing, VLANs, DNS, and DHCP; document network topology and changes.
- Configure and support wireless networks (APs, controllers, SSIDs) and VPN access for remote users.
- Assist with network security hardening, patching, and incident response coordination.
- Collaborate with field engineers and clients to plan network upgrades and migrations.
- Maintain accurate documentation, change requests, and maintenance schedules.
Qualification
- Associate degree in Computer Science, Networking, or related field, or equivalent experience.
- Minimum 2-4 years of hands-on network support or administration experience.
- Industry certifications such as CCNA, CompTIA Network+, or equivalent; Cisco IOS knowledge.
- Strong working knowledge of TCP/IP, VLANs, routing, switching, NAT, and WAN technologies.
- Experience with network monitoring tools (e.g., SolarWinds, PRTG) and ticketing systems.
- Familiarity with firewall concepts and basic security practices; exposure to VPN technologies.
- Excellent communication skills, customer-oriented mindset, and ability to explain technical concepts to non-technical stakeholders.
- Ability to work on-site in Austin and participate in on-call rotation as required.