Job description
EdgePulse Technologies is seeking a skilled Network Technician to join our fast growing IT operations team in Austin. You will install, configure, monitor, and troubleshoot networking infrastructure across multiple sites, ensuring peak performance and security for our business-critical applications.
As a Network Technician, you will collaborate with network engineers, system admins, and help desk staff to deliver reliable connectivity, robust WiFi coverage, and responsive user support. This role offers hands-on experience with modern LAN WAN networks and the opportunity to impact a high-velocity, technology-forward organization.
Qualifications are strong but we welcome candidates who demonstrate practical knowledge and passion for networking. We offer a competitive salary, comprehensive benefits, and opportunities for career advancement.
Responsibility
- Install, configure, and maintain routers, switches, and wireless access points across on-prem and cloud-connected environments.
- Troubleshoot network incidents, document root cause, and implement remediation with minimal downtime.
- Monitor network health using industry-standard tools; respond to alerts and perform routine maintenance windows.
- Assist in designing and deploying secure VLANs, QoS policies, and segmentation strategies.
- Support VPN connectivity for remote employees and site-to-site connections.
- Collaborate with security teams to enforce access controls and monitor for policy violations.
- Document network diagrams, configurations, SOPs, and change records for knowledge base.
Qualification
- 2+ years of hands-on experience in network administration or IT networking roles.
- Foundational knowledge of TCP/IP, routing, switching, VLANs, and wireless technologies.
- Experience with Cisco IOS or comparable network operating systems; familiarity with Juniper is a plus.
- Proficiency with network monitoring and management tools (eg, Wireshark, SolarWinds, PRTG).
- Strong problem solving, communication, and customer service skills; ability to translate tech details to non-technical users.
- Certifications such as CCNA or CompTIA Network+ preferred; Bachelor's degree in IT or related field a plus.
- Willingness to participate in on-call rotation and occasional after-hours maintenance.