Job description
HCLTech is actively seeking a detail-oriented OTC Back Office Agent (Order To Cash) to join our Finance team in Taguig. As a Tables Specialist, you will own critical back-office tasks across the order-to-cash lifecycle and help ensure clean, timely revenue recognition for our global client base. This role is ideal for professionals who combine solid accounting knowledge with a passion for process accuracy and customer service.
You will handle end-to-end OTC activities with a focus on invoicing, accounts receivable, cash application, and reconciliation. Daily duties include validating orders, generating and issuing invoices, applying payments, resolving billing discrepancies, and supporting month-end close. You will collaborate with sales, operations, and collections to resolve exceptions quickly while maintaining strict data integrity in our ERP systems.
HCLTech offers a collaborative, international work environment with ongoing training, opportunities for growth, and exposure to diverse industries. We value accuracy, initiative, and continuous improvement, and we provide a clear path for career progression in finance operations. If you bring at least two years of OTC back-office experience and a proactive mindset, you’ll thrive in this role and contribute to our commitment to excellence.
Responsibility
- Process end-to-end OTC transactions, including order validation, invoicing, and revenue timing to ensure accurate billing.
- Manage accounts receivable activities such as cash application, AR reconciliation, and aging analysis.
- Maintain data integrity in ERP systems and customer master data to support accurate financial reporting.
- Generate and issue customer invoices, credit/debit memos, and resolve billing discrepancies in a timely manner.
- Respond to customer and internal stakeholder inquiries, escalate issues when needed, and maintain service level agreements.
- Collaborate with sales, operations, and collections teams to resolve order-to-cash exceptions and disputes.
- Support month-end close activities, assist in process improvements, and ensure compliance with internal controls and SOX-like standards.
- Prepare documentation for audits and provide accurate reporting for management review.
Qualification
- A minimum of 2 years of experience in Order To Cash, Accounts Receivable, or back-office roles.
- Bachelor’s degree in accounting, finance, or a related field (or equivalent practical experience).
- Strong knowledge of AR, invoicing, cash application, and month-end close processes.
- Proficiency with MS Excel and experience using ERP systems (e.g., SAP, Oracle, or similar).
- Excellent attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
- Effective communication and collaboration skills with internal teams and external customers.
- Ability to adhere to deadlines, maintain data accuracy, and support process improvements.