Job description
Lead excellence and elevate service standards as an Outlet Supervisor at Chikuro in Medan Kota, Sumatera Utara.
Are you a passionate leader with a knack for customer service and operational management? Join Chikuro—a rapidly growing hospitality brand—and take your career to the next level. As our Outlet Supervisor, you'll be entrusted with driving daily operations, ensuring top-tier guest experiences, and supporting a dynamic front-line team. At Chikuro, you'll benefit from a competitive compensation package, ongoing professional training, and a vibrant, collaborative work environment. Step into a rewarding hospitality career where your leadership makes a difference every day!
Enjoy:
- Attractive salary and incentive schemes
- Continuous learning and development programs
- A supportive company culture focused on workplace excellence
Responsibility
- Supervise and coordinate daily outlet operations to maintain outstanding service quality
- Lead, motivate, and mentor front-line staff to achieve performance targets and deliver exceptional customer experiences
- Monitor inventory levels and manage ordering to ensure product availability
- Oversee cash handling, sales reporting, and adherence to company policies
- Implement and enforce health, safety, and sanitation standards throughout the outlet
- Address guest concerns or complaints professionally to ensure total satisfaction
- Assist in recruitment, onboarding, and continuous training of new staff
- Collaborate with management to promote process improvements and innovative service solutions
Qualification
- Minimum of high school diploma; degree in Hospitality or related field is a plus
- At least 2 years of supervisory experience in hospitality, F&B, or retail
- Proven leadership and team management abilities
- Exceptional customer service and communication skills
- Strong problem-solving and conflict resolution capabilities
- Detail-oriented with excellent organizational skills
- Ability to work flexible hours, including weekends and holidays
- Familiarity with cash register systems and basic financial reporting