Job description
Join a dynamic hospitality venture as an Owner, working with a trusted private advertiser to lead daily operations and drive growth in Surabaya. This role is ideal for an entrepreneurial professional who seeks to shape guest experiences, optimize profitability, and steer the business toward sustainable success. We offer a welcoming environment with competitive benefits and the chance to build something meaningful in the vibrant Indonesian market.
What you can expect:
- Hands-on leadership overseeing all aspects of the business, from service quality to financial performance.
- Staff development, recruitment, scheduling, and fostering a culture of hospitality and accountability.
- Operational excellence including inventory control, supplier management, and cost optimization.
- Guest-centric service standards to ensure high satisfaction, repeat visits, and glowing reviews.
- Brand building and marketing initiatives to increase local market presence and partnerships.
- Compliance with health, safety, and licensing regulations and best practices.
- Strategic decision-making with a focus on growth, profitability, and long-term value creation.
Benefits include free meals, a monthly performance bonus, weekly cash advances, and complimentary Wi-Fi to support your work. This is a fantastic opportunity for an ambitious manager or owner who wants control, autonomy, and the ability to shape a hospitality experience in Surabaya.
Responsibility
- Define and implement the business strategy in collaboration with stakeholders.
- Oversee daily operations, guest services, and service standards.
- Lead, train, and manage staff to deliver exceptional hospitality experiences.
- Monitor financials, budgeting, cash flow, and inventory management.
- Establish supplier relationships, negotiate contracts, and optimize costs.
- Drive marketing efforts, partnerships, and community engagement.
- Ensure compliance with health, safety, and regulatory requirements.
- Report performance, risks, and opportunities to stakeholders and adapt plans accordingly.
Qualification
- Proven track record in business ownership or senior management within hospitality.
- Strong leadership, communication, and decision-making skills.
- Solid understanding of P&L, budgeting, and financial controls.
- Ability to manage operations across multiple functions and teams.
- Knowledge of Indonesian market dynamics, vendor sourcing, and compliance.
- Experience with digital tools for hospitality operations and marketing.
- Fluent in Indonesian; English proficiency is a plus.
- Entrepreneurial mindset, goal-oriented, and customer-focused.