Job description
We are seeking a detail-oriented and customer-focused Reservation Officer to join our team at PT. The Manta Villas Bali. In this role, you will be responsible for managing reservations, responding to customer inquiries, and ensuring a seamless booking process.
As a Reservation Officer, you will play a key role in providing exceptional customer service and maintaining a positive guest experience. If you have strong communication skills, organizational abilities, and a passion for hospitality, we would love to hear from you.
Responsibility
- Manage reservations and bookings
- Respond to customer inquiries via phone and email
- Coordinate with other departments to ensure guest satisfaction
- Maintain accurate records of reservations and cancellations
- Assist with check-in and check-out procedures
Qualification
- Excellent communication skills
- Strong attention to detail
- Ability to multitask and prioritize tasks
- Previous experience in a similar role is a plus
- Proficiency in MS Office and reservation systems