Job description
Join a Renowned 4-Star Hotel in Central Singapore as a Reservation Officer/Executive!
Are you passionate about the hospitality industry and eager to deliver outstanding guest experiences? This is your chance to advance your career with a leading 4-star hotel in the vibrant Central Region. Enjoy a highly attractive salary of up to $2,800 per month, a stable 5-day work week, and the benefit of no night shifts!
In this essential back-end position, you will play a pivotal role in managing reservations, ensuring smooth guest bookings, and maintaining the highest level of customer service. Join a friendly and professional team where your attention to detail and communication skills will be highly valued.
Kickstart a rewarding career in hospitality with StaffKing Pte Ltd and help create memorable stays for guests from around the world.
Responsibility
- Handle hotel room reservation requests via phone, email, and online platforms with accuracy and efficiency.
- Manage booking amendments, cancellations, and ensure compliance with hotel policies.
- Coordinate closely with the front desk, housekeeping, and sales teams to maximize room occupancy and guest satisfaction.
- Maintain and update reservation records in the hotel reservation system.
- Respond promptly to guest inquiries and provide knowledgeable, courteous service.
- Monitor daily arrivals and departures, ensuring all guest requirements are met.
- Support sales and upselling opportunities where appropriate.
- Prepare reports and assist in reservation analysis for management.
Qualification
- Diploma or higher certificate in Hospitality, Tourism, Business, or related field.
- 1-2 years’ experience in reservations, front desk, or similar hospitality role preferred.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office and hotel reservation software (Opera, Fidelio or equivalent).
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Customer-oriented with a positive, professional attitude.
- Ability to work independently and as part of a team.
- Fluency in English; additional language proficiency a plus.