Job description
Overview: Identiti International, Inc is seeking a proactive Salesforce and IT Administrator to lead migration projects, maintain rock-solid office networks, and serve as a hands-on technical resource for our Salesforce environment. You will bridge business needs with technology, provisioning users, configuring Salesforce, implementing integrations, and ensuring data integrity and security across systems.
You will collaborate with cross-functional teams to plan and execute IT migrations, optimize CRM configurations, and deliver clear, up-to-date documentation for ongoing operations. This role offers opportunities to grow your technical leadership while supporting day-to-day IT operations in a dynamic, fast-paced environment.
If you enjoy solving complex problems, coordinating with vendors, and helping colleagues maximize technology to achieve business goals, this is the right opportunity for you.
Responsibility
- Lead IT migration projects, including data extraction, cleansing, mapping, testing, and cutovers to minimize disruption and ensure data accuracy.
- Maintain and monitor office networks (LAN/Wi‑Fi, VPN, firewall rules), perform routine maintenance, and implement security best practices.
- Administer the Salesforce ecosystem: user provisioning, roles/profiles, object configuration, validation rules, automation (flows, process builder), reports/dashboards, and integrations with external systems.
- Provide day-to-day IT support for staff, troubleshoot incidents, manage tickets, and maintain knowledge base with documented solutions.
- Ensure data security, privacy, and regulatory compliance through backups, access controls, monitoring, and incident response planning.
- Collaborate with vendors and internal teams to plan capacity, upgrades, and seamless deployments of IT solutions.
- Develop and maintain comprehensive technical documentation, standard operating procedures, network diagrams, and Salesforce configuration guides.
- Support digital transformation initiatives and participate in cross-functional IT projects to improve operational efficiency.
Qualification
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 3+ years of IT administration and Salesforce administration experience.
- Salesforce Administrator (ADM 201) certification or equivalent; familiarity with Salesforce configuration, security model, and integrations.
- Strong knowledge of Windows Server, Active Directory, Exchange/Office 365, and network fundamentals (LAN/WAN, VPN, firewall basics).
- Experience with data migration, CRM integrations, and data integrity best practices.
- Excellent problem-solving, analytical, and communication skills; ability to collaborate with cross-functional teams.
- Customer-focused mindset with strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Willingness to perform on-call support or after-hours maintenance when required.