Job description
Join our Talent Community and become a Senior/ Guest Service Assistant at Far East Hospitality in the Village Cluster. In this role, you will provide exceptional customer service to guests, ensuring they have a memorable experience. Your attention to detail and communication skills will be key in handling guest inquiries and resolving any issues that may arise.
Responsibility
- Greet and assist guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the facilities
- Resolve guest complaints and issues promptly and efficiently
- Ensure the reception area is clean and organized
- Assist with check-ins and check-outs, including processing payments
Qualification
- Prior experience in customer service or hospitality industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficiency in MS Office and reservation systems