Job description
Are you passionate about providing exceptional guest service? Join our Talent Community at Far East Hospitality as a Senior / Guest Service Executive in the Sentosa Cluster. In this role, you will have the opportunity to create memorable experiences for our guests and ensure their satisfaction throughout their stay.
Responsibility
- Manage guest inquiries and requests
- Coordinate with other departments to handle guest feedback
- Ensure smooth check-in and check-out processes
- Provide personalized recommendations and assistance to guests
- Maintain a high level of cleanliness and organization in guest areas
Qualification
- Prior experience in guest service or hospitality industry
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Proficiency in MS Office and reservation systems
- Positive attitude and a customer-oriented mindset