Job description
We are seeking a talented Service Desk Analyst to join our team at HCLTech in Taguig City, Metro Manila. In this role, you will be responsible for providing technical support and assistance to end-users. If you are passionate about IT and enjoy problem-solving, this could be the perfect opportunity for you.
Responsibility
- Respond to service desk tickets and provide technical support to end-users
- Troubleshoot hardware and software issues
- Install and configure computer systems and applications
- Document technical procedures and troubleshooting steps
- Collaborate with IT teams to resolve complex issues
Qualification
- Bachelor's degree in IT or related field
- 1-2 years of experience in a similar role
- Strong knowledge of Windows operating systems
- Excellent communication and customer service skills
- Ability to work well under pressure and prioritize tasks