Job description
The Service Desk Training Lead at HCL Tech plays a crucial role in ensuring that service desk agents are well-trained to provide effective and safe support to hospital systems, clinical users, and business functions. This position requires leadership skills, technical expertise, and a passion for training and development.
Responsibility
- Develop and implement training programs for service desk agents
- Monitor agent performance and provide feedback for improvement
- Collaborate with stakeholders to identify training needs
- Stay updated on industry trends and best practices in training
- Create training materials and resources
Qualification
- Bachelor's degree in IT or related field
- Previous experience in a training or leadership role
- Strong communication and interpersonal skills
- Knowledge of hospital systems and clinical workflows