Job description
Join INFOSIGHT CONSULTING Pte Ltd as a ServiceNow IT Operations & Asset Management specialist. In this contract role, you will support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB), helping clients optimize service delivery and IT operations in Singapore. You will work closely with client teams to understand business needs, translate them into scalable ServiceNow configurations, and ensure alignment with ITIL principles.
As part of our ServiceNow practice, you will help design, implement, and optimize ITOM and ITSM capabilities on enterprise scale environments. You will focus on CMDB health, asset lifecycle management, discovery integrations, data normalization, and automated workflows that improve incident response times and change success rates. You will also develop and maintain dashboards and reports that provide actionable insight to IT leadership and stakeholders.
This role offers exposure to diverse industries, exposure to best practices, and a collaborative, client focused environment. You will be expected to communicate clearly with technical and non technical audiences, document processes thoroughly, and contribute to continuous improvement initiatives. A successful candidate demonstrates initiative, curiosity, and a strong commitment to service excellence while working within Singapore business hours on a contract basis.
Responsibility
- Administer and optimize ServiceNow ITSM modules including Incident, Problem, Change, Knowledge, and CMDB to support day to day operations and problem resolution.
- Configure and maintain CMDB data accuracy, normalization, reconciliation, and discovery integrations.
- Design and implement operational workflows, automated approvals, and governance controls for changes and incidents.
- Collaborate with application owners and IT teams to implement asset management processes and lifecycle tracking for hardware and software assets.
- Create and maintain dashboards, reports, and metrics to drive continuous improvement in service performance.
- Provide on site and remote support, troubleshooting, and knowledge transfer to client teams.
- Ensure ITIL best practices are applied and maintain compliance with internal standards and security controls.
- Document processes, runbooks, and standard operating procedures for ongoing support.
Qualification
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ServiceNow System Administrator certification (or equivalent) with hands on experience in ITSM/ITOM modules.
- Strong experience with CMDB management, discovery, and asset tracking in ServiceNow.
- Familiarity with ITIL v4 foundations and service management processes.
- Excellent analytical, problem solving, and communication skills; ability to work with diverse teams.
- Experience in Singapore or similar market; able to work within local business hours and on contract basis.
- Proactive, detail oriented, and able to manage competing priorities in a fast paced environment.
- Any scripting or integration experience (JavaScript, REST, web services) is a plus.