Job description
Are you passionate about technology and enjoy helping people? Join iQor as a Technical Support Representative at our Dasmariñas City, Cavite site, and play a key role in delivering top-tier support to our valued customers. As part of our dynamic Support team, you’ll resolve complex technical issues, provide outstanding customer service experiences, and work collaboratively with internal teams to ensure fast and effective solutions. If you have a knack for troubleshooting and a dedication to customer satisfaction, we want to hear from you!
At iQor, we pride ourselves on our employee-centric culture, continuous professional growth opportunities, and a vibrant workplace environment. This is your chance to take your career to the next level while earning a highly competitive salary!
Responsibility
- Provide technical assistance and troubleshooting support to customers via phone, email, or chat.
- Diagnose and resolve technical issues related to products and services promptly and professionally.
- Document customer interactions and solutions accurately in the support system.
- Collaborate with colleagues and cross-functional teams to facilitate effective problem resolution.
- Maintain up-to-date knowledge of company products, services, and support procedures.
- Escalate complex or unresolved issues to higher-level technical support as needed.
- Ensure high levels of customer satisfaction through excellent communication and follow-up.
- Contribute ideas to improve support processes and overall customer experience.
Qualification
- Minimum of a high school diploma or equivalent; a college degree is an advantage.
- At least 1-2 years of experience in a technical support or customer service role, preferably in a BPO environment.
- Strong problem-solving and analytical skills.
- Excellent verbal and written English communication abilities.
- Proficient computer skills and familiarity with support tools and ticketing systems.
- Demonstrated ability to multi-task and manage time efficiently under pressure.
- Customer-oriented approach with a patience and positive attitude.
- Willingness to work on shifting schedules, including weekends and holidays.