Job description
Join Panca Amara Utama as a Travel Desk Supervisor and lead the travel management function across multiple sites. You will coordinate all employee travel needs, ensuring cost efficiency, comfort, and policy compliance while maintaining a high level of service for internal stakeholders. In this role, you will partner with finance, HR, and procurement to optimize itineraries, negotiate favorable terms with travel suppliers, and implement travel policies that align with business goals. The ideal candidate is organized, data-driven, and customer-focused, with a proven track record in travel booking operations and supplier relationship management.
Your responsibilities include managing complex itineraries, approving travel requests, and overseeing risk management and duty of care during travel. You will leverage modern booking platforms and reporting tools to track spend, enforce policy compliance, and deliver insightful analytics to leadership. This is a hands-on leadership position that requires excellent communication across teams and a commitment to operational excellence in a fast-paced, multi-location environment.
As a part of Panca Amara Utama, you will contribute to a culture of efficiency, reliability, and hospitality excellence. If you are passionate about streamlining travel operations, improving traveler experiences, and driving cost savings, we want to hear from you. This is an exciting opportunity to lead a critical support function and to grow with a dynamic organization in Jakarta.
Responsibility
- Oversee end to end travel coordination for employees across multiple locations, ensuring accuracy and timely approvals.
- Manage travel bookings, visa and accommodation arrangements, and ground transportation while optimizing costs and safety.
- Enforce and administer travel policy compliance, approval workflows, and expense controls.
- Negotiate with airlines, hotels, and travel partners to secure favorable rates and terms.
- Monitor and report travel spend, budgeting, and forecasting to finance and leadership.
- Support risk management and duty of care, including travel itineraries and contingency planning.
- Lead and mentor a travel desk team, providing training and continuous process improvements.
Qualification
- Bachelor's degree in business administration, hospitality, or a related field.
- 5+ years of experience in corporate travel management or a travel desk role.
- Strong knowledge of travel booking systems, expense management, and policy compliance.
- Excellent communication and stakeholder management across functions such as HR, Finance, and Procurement.
- Proven negotiation skills with preferred suppliers (airlines, hotels, travel agencies).
- Detail oriented, analytical, and able to work in a fast paced, multi location environment.