Job description
Join our team as a US Payroll Representative with at least 6 months of experience in Financial BPO. In this role, you will be responsible for ensuring exceptional customer service by addressing queries and concerns. Additionally, you will handle escalations from clients to guarantee customer satisfaction.
Responsibility
- Respond promptly and professionally to customer queries
- Address and resolve customer concerns with efficiency
- Handle escalations and ensure prompt resolution
- Maintain accurate records and documentation
- Build strong relationships with customers
Qualification
- At least 6 months of experience in Financial BPO
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Detail-oriented and organized
- Ability to work under pressure in a fast-paced environment