Job description
Join a long-established general insurance agency that has served clients for over 40 years. Private Advertiser is expanding its friendly administrative team in Ulu Tiram, Johor, and we are seeking a motivated Admin Clerk to contribute to efficient office operations and excellent client service.
In this role, you will support daily administrative tasks, assist with policy documentation, coordinate client communications, and help maintain organized records to ensure compliance and smooth workflows. We offer a stable, family-friendly work environment with opportunities to grow your skills in the insurance sector.
As part of our team, you will play a key role in processing inquiries, managing records, preparing quotes and policy documents, and supporting account executives in delivering timely and accurate services to clients. If you are detail-oriented, reliable, and ready to contribute to a well-established agency, we want to hear from you.
Most of all, you will be empowered to take ownership of your tasks and learn about general insurance processes, underwriting basics, claims support, and customer service best practices. We provide a supportive environment with training, opportunities for growth, and a recognition for quality work. This is a role for someone who values accuracy, discretion, and a proactive approach to daily office operations. If you are looking for a long-term position in a growing region and a place where your contributions truly matter, apply today.
Responsibility
- Handle reception duties and incoming communications, ensuring a professional client experience.
- Perform data entry and maintain accurate records in the CRM and filing systems.
- Assist with policy documentation, endorsements, and renewal materials.
- Coordinate client communications, schedule appointments, and respond to inquiries promptly.
- Support account executives with administrative tasks and report preparation.
- Manage daily office operations, procurement, and document control.
- Process incoming and outgoing mail, emails, and document routing to ensure timely processing.
- Support compliance with company policies and data privacy requirements.
Qualification
- Minimum secondary education; diploma or relevant admin experience preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
- Strong organizational and time-management abilities with attention to detail.
- Excellent verbal and written communication in English and Bahasa Malaysia; additional languages a plus.
- Strong interpersonal skills and a customer-service mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with general insurance concepts or willingness to learn.
- Ability to maintain confidentiality and handle sensitive information securely.