Job description
Goride International Inc is seeking a detail-oriented Admin Staff (Chat Support) to join our local team in Quezon City. This full-time, on-site role is ideal for motivated professionals who excel in written communication and delivering excellent customer service. As the first point of contact for customers, you will handle inquiries via live chat, provide accurate information, troubleshoot issues, and help resolve concerns in a friendly, timely manner. Your contributions will directly impact customer satisfaction and the efficiency of our operations.
In this role, you will manage a range of administrative tasks to keep our processes smooth. Responsibilities include maintaining precise customer records in our CRM, logging interactions, generating basic reports, and coordinating with sales, product, and operations teams to fulfill requests. You will also assist with scheduling, documentation, and data entry to support daily activities. A proactive approach to problem solving and a commitment to quality will help you thrive in this fast-paced environment.
We are looking for a communicator who can write clearly and persuasively in English and Filipino, with a professional tone across all customer interactions. The ideal candidate has experience with standard office software (MS Office or Google Workspace), familiarity with CRM or ticketing systems, and the ability to multitask without sacrificing accuracy. Above all, you should be customer-service oriented, patient, and dependable. Goride International Inc offers a competitive monthly salary of PHP 18,000 to PHP 20,000, full-time hours, and the opportunity to grow within a supportive team in Quezon City. Join us and contribute to a positive customer journey that reflects our brand values.
Responsibility
- Respond promptly to customer inquiries via chat with professionalism and empathy.
- Maintain accurate customer records in the CRM and update ticket status as needed.
- Resolve product or service questions by clarifying issues, researching information, and proposing viable solutions.
- Coordinate with internal teams (sales, product, operations) to fulfill requests and ensure timely resolutions.
- Assist with on-site administrative tasks such as scheduling, filing, data entry, and document management.
- Monitor and adhere to service level agreements and quality metrics.
- Escalate complex issues to the appropriate department with clear notes and follow-up actions.
Qualification
- High school diploma or equivalent; college degree preferred.
- Experience in admin support, customer service, or chat-based roles is advantageous.
- Excellent written and verbal communication skills in English and Filipino.
- Proficient with MS Office or Google Workspace; familiarity with CRM or ticketing systems is a plus.
- Strong organizational skills with the ability to multitask and manage time effectively.
- Problem-solving mindset, attention to detail, and a customer-focused attitude.
- Ability to work onsite in Quezon City and adapt to a fast-paced environment.