Job description
Join DBASix as a dedicated Administrative Assistant in Ulu Tiram, Johor. This full-time role blends essential office administration with customer service, offering you a steady salary of RM 2,000 – RM 2,500 per month and the chance to earn additional income through performance-based commissions. You will be the friendly first point of contact for customers, helping them with inquiries, orders, and documentation while ensuring a smooth experience across the business.
As part of our team, you will manage routine administrative tasks, maintain accurate records, and support cross-functional teams to resolve issues quickly. This position is ideal for a motivated individual who enjoys a fast-paced environment, values accuracy, and takes pride in providing professional service. We welcome applicants who are eager to learn, grow, and contribute to a small, collaborative office culture in Malaysia.
Key responsibilities, a hallmark of this role, include delivering responsive customer support and handling inquiries via phone, email, and chat, while keeping meticulous records in our CRM. You’ll coordinate with sales, operations, and finance to process orders and ensure timely follow-up. Beyond routine tasks, you’ll assist with invoicing, basic bookkeeping, and generate routine reports to help management monitor performance. If you’re reliable, detail-oriented, and enjoy helping teams succeed, this role offers a clear path to professional development within a supportive workplace.
Responsibility
- Answer and route customer inquiries via phone, email, and chat in a courteous, professional manner.
- Perform essential administrative tasks including data entry, filing, calendar management, and document preparation.
- Maintain accurate and organized customer records using CRM software and internal databases.
- Coordinate with cross-functional teams to resolve issues, process orders, and ensure timely follow-up with clients.
- Support invoice processing, basic bookkeeping tasks, and expense tracking as needed.
- Prepare reports, schedules, and correspondence to assist supervisors and management in decision-making.
- Assist with onboarding, training materials, and ad-hoc projects as the role evolves.
Qualification
- Minimum high school diploma or equivalent; additional business studies preferred.
- Strong written and verbal communication skills in English and Malay; customer-service mindset.
- Proficiency with MS Office (Word, Excel, Outlook) or Google Workspace; basic IT aptitude.
- Excellent organizational skills with attention to detail and accuracy.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Responsible, reliable, and able to maintain confidentiality with sensitive information.
- Prior experience in administrative support or customer service is a plus.