Job description
Join SKYWHALE Swimming Academy as an Administrator / Customer Service Representative and be part of a team committed to providing exceptional customer service while advancing your career in a dynamic environment. Enjoy competitive benefits and a supportive work culture.
Responsibility
- Handle customer inquiries and complaints via phone, email, and in-person
- Provide accurate information regarding services and products
- Assist in processing orders, modifications, and escalations
- Maintain customer records and update information regularly
- Collaborate with team members to achieve customer satisfaction goals
Qualification
- Excellent communication and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong problem-solving skills and attention to detail
- Proficient in Microsoft Office applications
- Previous experience in customer service or administrative role is a plus