Job description
Time International is seeking a detail-driven Aftersales Operations & Control professional to safeguard service delivery, optimize inventory, and ensure financial accuracy across the organization. This role hinges on owning data integrity across operations and finance, leveraging SAP and ERP to close gaps, and partnering cross-functionally to keep service and parts availability seamless.
In this role, you will manage end-to-end aftersales operations and financial controls, ensuring accuracy in SAP and other ERP systems, and driving continuous improvements in service parts planning, warranty processing, and order-to-cash processes. You will collaborate with Sales, Procurement, Warehouse, and Finance to resolve discrepancies, close gaps, and optimize the customer experience.
The position requires a proactive problem solver who can translate data into actionable insights, develop standard operating procedures, and support audit readiness. You will monitor key performance indicators, prepare timely reports, and present findings to leadership to drive decisions that improve service levels, inventory health, and profitability.
If you are motivated by data-driven decision-making and cross-functional collaboration, this is your opportunity to influence the service organization and contribute to Time International's growth in Jakarta. We offer a collaborative culture, professional development opportunities, and a competitive compensation package in a dynamic market.
Responsibility
- Manage end-to-end aftersales operations, including order processing, service requests, warranty handling, and parts inventory, with a focus on accuracy in SAP and ERP systems.
- Reconcile inventory, service parts, and spare parts levels across warehouses to ensure availability and minimize stockouts.
- Partner with cross-functional teams (Sales, Procurement, Warehouse, Finance) to close gaps, resolve discrepancies, and streamline the order-to-cash process.
- Monitor KPIs and provide timely dashboards and reports on service performance, billing accuracy, returns, and credit notes.
- Drive process improvements by documenting SOPs, implementing controls, and supporting continuous improvement initiatives.
- Prepare and present monthly financial and operational reports to management, including variance analysis and root-cause analysis.
- Ensure audit readiness, compliance with internal controls, and support internal/external audits.
Qualification
- Bachelor's degree in Operations, Business Administration, Finance, Supply Chain, or a related field.
- 2-5 years of hands-on experience in aftersales, operations, supply chain, or admin support, preferably with SAP or ERP systems.
- Strong data analytics skills and proficiency in Excel or Google Sheets; ability to translate data into actionable insights.
- Excellent cross-functional collaboration and communication skills in Bahasa Indonesia and English.
- Detail-oriented with a high level of accuracy in data entry, reconciliation, and reporting.
- Knowledge of service parts, warranty processes, inventory management, and order-to-cash cycle.
- Ability to work in a fast-paced, deadline-driven environment and manage multiple priorities.