Job description
Khoo Teck Puat Hospital invites you to join our Innovation & Improvement Office as an Associate Executive, Operation Admin (I&I). In this role, you will help elevate operational excellence across hospital services by supporting administrative operations, coordinating improvement initiatives, and enabling data-driven decision making. You will work closely with clinical and non clinical teams to streamline processes, optimize workflows, and ensure high standards of quality and patient safety. If you are passionate about healthcare administration, process improvement, and project coordination, this position offers an exciting path to grow your career while making a tangible impact on patient care in Singapore.
As a member of the I&I Office, you will contribute to ongoing performance enhancements, standard operating procedures, and governance for continuous improvement efforts. You will be empowered to organize meetings, collect and analyze data, monitor KPIs, and document outcomes to inform leadership decisions. This is a role for a proactive, detail oriented professional who thrives in a fast paced healthcare environment and values a collaborative, patient centered approach to operations.
Responsibility
- Support the Innovation & Improvement Office in coordinating operational admin activities, ensuring timely delivery of projects and tasks.
- Assist in planning and tracking improvement initiatives, including scheduling, milestones, and resource coordination.
- Prepare meeting materials, minutes, and action logs; maintain clear documentation and follow ups.
- Collect, validate, and analyze data on process performance; generate reports and dashboards to inform decisions.
- Collaborate with clinical and non clinical teams to streamline workflows and reduce bottlenecks.
- Monitor key performance indicators (KPIs) and ensure compliance with quality and patient safety standards.
- Support change management, training, and communication efforts for new processes or policies.
Qualification
- Diploma or Bachelor's degree in healthcare administration, business administration, operations, or related field.
- Relevant experience in hospital or healthcare administration; 2-4 years preferred.
- Strong communication and interpersonal skills; ability to engage with stakeholders at all levels.
- Proficient in data collection, analysis, and reporting; ability to translate data into actionable insights.
- Experience with project coordination and cross functional collaboration; ability to manage multiple tasks.
- Knowledge of process improvement methodologies (Lean, Kaizen, Six Sigma) is a plus; certification is a plus.
- Proficient in MS Office and experience with hospital information systems or ERP is desirable.