Job description
Join VA Platinum as an Australian Migration Case Manager and play a pivotal role in delivering outstanding immigration outcomes for clients worldwide. This work from home position is based in Cebu, Philippines, offering a competitive salary package and a sign on bonus. You will take ownership of Australian visa applications from intake to decision, ensuring strict compliance with migration laws, mitigating risk, and providing clients with clear, timely guidance throughout the journey.
As the primary case owner, you will assess eligibility, collect and review documentation, and prepare tailored submissions for lodgement. You will coordinate with clients, medical providers, police checks, and government portals, while maintaining meticulous case notes in our case management system. Your proactive communication will keep clients informed about options, timelines, and potential outcomes, helping them make informed decisions with confidence.
We value accuracy, privacy, and a client centric approach. This role offers flexible remote work, continuous learning opportunities, and a collaborative team environment that supports professional growth. If you have a background in migration case management or related field and enjoy solving complex immigration challenges, we want to hear from you.
Responsibility
- Own the end to end management of Australian visa applications from case inception to final decision, ensuring accuracy and timely lodgement.
- Assess applicant eligibility, collect and evaluate supporting documents, and prepare tailored submissions for lodgement.
- Ensure compliance with Australian migration laws, policies, and ethical standards while protecting client confidentiality and data privacy.
- Coordinate with clients, medical providers, police checks, and government portals; manage deadlines and proactive follow ups.
- Prepare client communications, progress updates, and clear guidance on options, timelines, and potential outcomes.
- Maintain comprehensive case notes and documentation in the case management system; produce regular status reports for clients and internal teams.
- Collaborate with internal and external stakeholders including legal advisors, agents, and service partners to secure supporting evidence.
- Identify process improvements, contribute to QA checks, and support training for junior team members to sustain high service levels.
Qualification
- Bachelor degree in law, immigration, or a related field; or equivalent professional experience in migration case management.
- 2+ years of hands on Australian migration case management experience or equivalent in a client focused environment.
- Strong knowledge of Australian migration policy, lodgement processes, and decision making criteria.
- Excellent written and verbal communication skills; ability to explain complex information clearly to clients.
- Highly organized with strong attention to detail and ability to manage multiple cases simultaneously and to deadlines.
- Proficiency with case management software, document management, and data privacy practices; ability to handle sensitive information securely.
- Ability to work autonomously in a remote setting and collaborate effectively with a distributed team across time zones.
- Customer service mindset with a proactive approach to problem solving and client advocacy.