Job description
Join Work Avenue And Business Solutions Incorporated as a Back Office Operations Specialist in Cebu City. This is a non-voice CSR support role with on-site duties designed for accuracy, speed, and reliability. The position welcomes HS/SHS graduates and provides a clear path to growth within a dynamic BPO environment. You will help transform customer interactions into seamless backend processes, ensuring data integrity and timely resolution of requests.
As a Back Office Operations professional, you will collaborate with cross-functional teams to support customer service delivery without on-call voice support. You will work on essential administrative tasks, data entry, and documentation processing while maintaining strict privacy and quality standards. The role is ideal for motivated individuals who enjoy meticulous work, problem solving, and operating in a fast-paced team setting.
We offer competitive local pay of ₱15,000 - ₱16,000 per month, onsite work in Cebu, and opportunities to grow your skills within a respected organization. If you are detail-oriented, dependable, and ready to contribute to a high-performing back-office operation, we'd love to hear from you.
Responsibility
- Process and log customer requests accurately into back-office systems, ensuring data integrity.
- Update and maintain customer records in the CRM and internal databases.
- Verify documents and information provided by customers to meet compliance and quality standards.
- Prepare routine reports and summaries for supervisors to support decision making.
- Coordinate with frontline teams to resolve backend issues and ensure timely resolution.
- Handle non-voice support tasks such as email and ticketing via the company platforms.
- Assist with administrative duties, including file management, scheduling, and process documentation.
Qualification
- HS/SHS graduates are welcome; BPO experience is a plus.
- Strong attention to detail and high accuracy in data entry.
- Proficiency with CRM systems and back-office software; familiarity with MS Office (Word, Excel).
- Excellent written communication and ability to draft clear, concise responses for customers via email or chat.
- Ability to work onsite in Cebu City and collaborate with a diverse team.
- Good organizational skills and ability to manage multiple tasks simultaneously while meeting deadlines.
- Commitment to data privacy, quality standards, and process compliance.