Job description
We are looking for a Bilingual Customer Support Representative fluent in Japanese and English to join our team on a fixed-term basis. As the primary point of contact for our Japanese-speaking customers, you will provide exceptional customer service and support.
Responsibility
- Assist Japanese-speaking customers via phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Handle customer complaints and escalations effectively
- Provide product information and troubleshooting assistance
- Maintain customer records and update databases with relevant information
Qualification
- Fluency in Japanese and English (spoken and written)
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Attention to detail and problem-solving abilities