Job description
Launch your professional journey with Accenture as a BPO Customer Service Agent in Cubao, Metro Manila!
We’re seeking passionate individuals, including high school and senior high school graduates, who are eager to deliver outstanding customer support. At Accenture, you'll become part of a collaborative, high-performing team renowned for its world-class service and career growth opportunities.
As a Customer Service Representative, you’ll be the first point of contact for our valued clients, ensuring their needs are addressed with professionalism, empathy, and efficiency. If you’re motivated, detail-oriented, and ready to build a rewarding career with one of the world’s leading BPO companies, we want you on our team!
What We Offer:
- Competitive salary package with performance bonuses
- Comprehensive training and onboarding
- Opportunities for career development and promotion
- Dynamic workplace culture in a prime Cubao location
- Medical and dental benefits
Kickstart your career with us and shape your future with Accenture!
Responsibility
- Deliver prompt and professional customer support through phone, chat, or email channels
- Resolve customer inquiries, issues, and complaints with a positive and solutions-driven attitude
- Navigate and update customer information accurately in company systems
- Follow established processes, scripts, and compliance guidelines
- Provide information about products, services, and promotions
- Collaborate with team members and supervisors to ensure high-quality service standards
- Escalate complex issues to appropriate departments when necessary
- Strive to meet or exceed individual and team performance targets
Qualification
- High School Graduate or Senior High School Graduate (K-12), or higher
- Strong verbal and written English communication skills
- Previous customer service or BPO experience is an advantage but not required
- Excellent interpersonal and problem-solving abilities
- Ability to multitask and adapt to changing priorities in a fast-paced environment
- Willingness to work in shifting schedules, including nights, weekends, or holidays
- Proficient computer and typing skills
- Professional, reliable, and eager to learn