Job description
Join our team as a Customer Service Representative (CSR) responsible for handling customer interactions across various accounts. Your role will involve providing excellent customer service and support to ensure client satisfaction.
Responsibility
- Manage inbound and outbound customer inquiries
- Resolve customer complaints and issues in a timely manner
- Provide product information and assist with orders
- Update customer accounts and records
- Collaborate with team members to improve customer experience
Qualification
- Prior experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Computer proficiency and familiarity with CRM systems