Job description
We are looking for a dedicated BPO Supervisor to join our team at Premier BPO Inc. in Eastwood, Metro Manila. As a Supervisor, you will lead a team of CSR/Collection agents, ensuring efficiency and productivity in our operations.
Responsibility
- Lead and supervise a team of CSR/Collection agents.
- Monitor team performance and provide feedback for improvement.
- Ensure adherence to company policies and procedures.
- Handle escalated customer inquiries and issues.
- Conduct regular team meetings to discuss performance and goals.
Qualification
- Previous experience in a BPO/call center environment.
- Strong leadership and communication skills.
- Ability to multitask and prioritize workload effectively.
- Knowledge of collection procedures is a plus.
- Proficient in MS Office and relevant software.