Job description
Join our team as a Call Agent in the East Region on a 1-year contract with the opportunity for extension. As part of our team at RecruitFirst, you will play a crucial role in handling customer queries and providing excellent service. Apply now to be a part of our dynamic team!
Responsibility
- Handle inbound and outbound calls professionally
- Address customer inquiries and resolve issues efficiently
- Follow communication scripts to ensure consistent service delivery
- Maintain accurate records of interactions with customers
- Meet monthly KPIs and targets
Qualification
- Prior experience in a call center or customer service role
- Excellent communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Proficiency in Microsoft Office Suite