Job description
Join ConstantiKnow Inc as a Call Center Agent in Mandaue City, Cebu. We offer a competitive salary package with bonuses based on performance. Take charge of your earnings and exceed your expectations!
Responsibility
- Answer incoming calls and respond to customer inquiries
- Manage and resolve customer complaints
- Provide product and service information to customers
- Document all call information according to standard operating procedures
- Identify and escalate priority issues
Qualification
- Excellent communication and listening skills
- Strong customer service orientation
- Ability to handle stressful situations appropriately
- Basic computer skills and knowledge of call center telephony systems
- Previous experience in a customer support role is a plus