Job description
Join ConstantiKnow Inc, a dynamic player in the customer experience space, as a Call Center Agent in Davao City. This is an exciting opportunity to leverage your BPO experience to deliver outstanding service and drive customer satisfaction. We value clear communication, empathy, and a solutions-oriented mindset. The role offers a competitive salary range of ₱20,000 to ₱30,000 per month, with additional performance-based bonuses that reward your results and tenure in the company.
As a Call Center Agent, you will be the first point of contact for our customers, handling inquiries, resolving issues, and guiding customers through products or services. You’ll work with a supportive team and receive ongoing training to sharpen product knowledge and communication skills. Your performance will be measured by customer satisfaction, speed, and accuracy, and top performers can unlock higher bonuses and progression opportunities.
We’re looking for motivated individuals who thrive in a fast-paced environment, are comfortable with technology, and can maintain a positive, professional demeanor even when handling challenging conversations. If you’re ready to join a forward-thinking team in the Philippines and build a rewarding career in customer service, apply today.
Responsibility
- Respond to inbound inquiries via phone, chat, and email, delivering clear and friendly assistance.
- Provide accurate information about products, services, orders, pricing, and policies.
- Troubleshoot issues, resolve complaints, and guide customers toward solutions with empathy.
- Document interactions and update customer records in the CRM with precision and timeliness.
- Meet or exceed key performance metrics, including first-call resolution, customer satisfaction, and average handling time.
- Escalate complex or unresolved issues to the appropriate teams with proper context.
- Stay current on product knowledge and company promotions to better assist customers.
Qualification
- High school diploma or equivalent; college degree preferred.
- 1–2 years of call center or customer service experience; BPO experience is a plus.
- Excellent verbal and written English communication; additional Filipino languages are a bonus.
- Strong problem-solving, active listening, and data-entry skills.
- Proficiency with CRM software and basic computer applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude, resilience, and a customer-first mindset.
- Willingness to work flexible shifts, including evenings or weekends if required.